Refund Policy
Our 30-day money-back guarantee and refund terms.
Last updated: January 2026
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1. 30-day money-back guarantee
New customers may request a full refund of their first hosting payment within 30 days of purchase, for any reason. Refunds are processed to the original payment method within 5–10 business days.
2. What is not refundable
- Domain registrations and renewals — non-refundable once registered, as we pay the registry immediately.
- SSL certificates purchased outside the free Let's Encrypt program.
- Third-party add-ons (paid themes, plugins, licenses).
- Any hosting fees paid after the first 30 days on monthly plans.
- Accounts terminated for violation of our Acceptable Use policy.
3. Prorated refunds on annual plans
For yearly plans, cancelling after 30 days entitles you to a prorated refund for the unused months, minus a small administrative fee equal to one month's prorated rate.
4. How to request a refund
- Open a support ticket from your Client Area or email billing@marketrisesolutions.shop within the eligible window.
- Include your order number and (optionally) the reason — feedback helps us improve, but is never required.
- We confirm eligibility, initiate the refund with Stripe, and cancel your services on the confirmation date.
5. Timing and payment method
Refunds are always issued to the original payment method. Card refunds typically appear within 5–10 business days depending on your bank. Bank-transfer refunds may take up to 14 days.
6. Chargebacks
Please open a support ticket before filing a chargeback — we can almost always resolve billing disputes faster than your card issuer. Fraudulent chargebacks may result in account suspension and forwarding to collections.
7. Contact
Questions about refunds? Email billing@marketrisesolutions.shop — our team replies within one business day.