Privacy Policy
How we collect, use, and protect your personal data.
Last updated: January 2026
[Placeholder legal text — replace with a policy drafted or reviewed by legal counsel before going live.]
1. Who we are
MarketRise Solutions LLC ("we", "us", "our") is the data controller for personal information collected through this website and the associated hosting services. Our registered office is at 230 Cherokee Street, Denver, CO 80223, USA. You can reach our data protection team at privacy@marketrisesolutions.shop or by phone at +1 (720) 768-0258.
2. Information we collect
- Account information — name, email, billing address, phone.
- Payment information — processed and stored by Stripe; we never store full card numbers on our servers.
- Usage data — server metrics, uptime, IP addresses, request logs used to operate the service and prevent abuse.
- Support communications — tickets, chat transcripts, call recordings (with notice).
3. How we use it
- To provide and improve the hosting services you purchased.
- To bill you, process refunds, and prevent fraud.
- To send transactional emails (order confirmations, incident notices, renewals).
- To comply with legal obligations (tax records, court orders).
4. Payment processing (Stripe)
Card payments and alternative payment methods (Apple Pay, Google Pay, etc.) are processed by Stripe, Inc. Card data is transmitted directly to Stripe over an encrypted channel and never touches our servers. Stripe is a PCI DSS Level 1 certified service provider. Stripe's own privacy policy governs how they handle payment data: stripe.com/privacy.
5. Cookies and tracking
We use strictly-necessary cookies for authentication, cart state, and security. Optional analytics cookies are set only after you accept the cookie banner. You can withdraw consent at any time via the cookie preferences link in the footer.
6. Data sharing
We share data with vetted processors that help us operate the service: Stripe (payments), our email provider, our support ticketing system, and our data-center partners. We do not sell your personal information.
7. International transfers
Where personal data leaves your jurisdiction, we rely on Standard Contractual Clauses or an equivalent lawful transfer mechanism.
8. Your rights
Depending on your jurisdiction you may have the right to access, correct, delete, port, or restrict the use of your personal information. Email privacy@marketrisesolutions.shop and we will respond within the statutory deadline (typically 30 days).
9. Retention
We retain account data for the life of your account plus the period required by tax and accounting rules (typically 7 years for invoices). Server access logs are rotated after 90 days.
10. Security
We maintain administrative, technical, and physical safeguards including TLS 1.3 in transit, AES-256 at rest, SOC 2 Type II controls, and regular penetration testing.
11. Contact
Questions? Email privacy@marketrisesolutions.shop or write to us at the address in our Terms of Service.