Frequently asked questions
Can't find what you're looking for? Our support team is here 24/7.
Accounts are provisioned within 60 seconds after checkout. You'll receive an email with your control-panel credentials and can install WordPress with one click.
Yes. Our migration team will move up to 5 sites from any host to MarketRise Solutions at no charge — usually within 24 hours, with zero downtime.
Every domain gets a free auto-renewing Let's Encrypt SSL certificate. Business plans also include a free wildcard SSL.
We guarantee 99.9% uptime and credit your account 5% of the monthly fee for every 30 minutes of downtime beyond that, up to 100% credit.
Yes — plans can be changed at any time from your Client Area. Upgrades are instant; downgrades take effect at the next renewal.
Absolutely. Every plan is tuned for WordPress and WooCommerce with LiteSpeed, object caching, PHP 8.3, and one-click auto-scaling.
Nothing changes on your side — service continues as normal. The guarantee applies to your first payment only; if you cancel within 30 days we'll refund every cent.
Basic plans have weekly backups. Pro plans have daily backups. Business plans have daily backups plus off-site replication. All backups can be restored with one click.
Yes — we offer prorated refunds on yearly plans if you cancel after the first 30 days, minus a small processing fee.
Credit and debit cards (Visa, MC, AmEx), PayPal, Apple Pay, Google Pay, and bank transfer for annual invoices.